90-Day Returns, Exchanges & Replacements PolicyUpdated a month ago

Hassle-Free 90-Day Returns, Exchanges & Replacements

At The Hero Company, we stand by our mission to support veterans and those who have served. We also stand by our products. If you're not completely satisfied with your purchase, we’ve got your six. Our 90-day return, exchange, and replacement policy is designed to make things easy for you.

No Hassle, No Stress:

✔ No need to send the item back in most cases (some exclusions apply).

✔ Simple and straightforward—just reach out to us!

✔ Multiple resolution options tailored to your needs.

Replacements

If your order arrives incomplete, incorrect, damaged, or has a product issue, we’re here to make it right. Just contact us with your order details, a description of the issue, and photos (if applicable), and we’ll take care of the rest.

Exchanges

Need a different size, style, or product? No problem! Contact us with your order details to initiate an exchange.

Returns

Prefer reimbursement? We offer:

• Store Credit

• Refund (to your original form of payment)

Thank you for shopping with The Hero Company and supporting our mission to honor and assist our veterans. Your support means everything, and we’re dedicated to providing you with exceptional service.

⚠️ In some cases, we may require a return. If that happens, we’ll provide you with a pre-paid return label for your convenience. To keep this policy fair for all customers, some exclusions apply, and excessive return requests may require additional verification.