Trouble Receiving Your Login Code at Checkout?Updated 3 months ago

If you're shopping on our website and can't complete checkout because you're not receiving an authentication code — or the code is going to an old phone number — the fix is a quick update to your Shop account.

Why This Happens

Our checkout uses Shop Pay to verify your identity with a one-time code sent by text message. That code goes to the phone number stored on your Shop account. If you've changed your number since you last used Shop Pay, the code will be sent to your old number instead.

How to Fix It

1. Visit https://shop.app/pay/authentication/login
2. Log in to your Shop account using your email address.
3. Go to your account settings and update your phone number to your current number.
4. Once saved, return to our website and proceed through checkout — your verification code will now be sent to your new number.

Still Having Trouble?

If you've updated your phone number but are still not receiving the code, please reach out to our support team and we'll be happy to help you complete your order.