Managing your account with The Hero Company is simple and secure. Whether you're checking past orders, updating your profile information, or managing your Hero VIP Membership, everything you need is available right from your account dashboard. How to

Managing your account with The Hero Company is simple and secure. Whether you&apos;re checking past orders, updating your profile information, or managing your Hero VIP Membership, everything you need is available right from your account dashboard.How to Sign InTo access your account, visit our account login link <a href="https://shopify.com/authentication/70137250065/login?client_id=827c14f2-a3fc-4942-b610-6dd0c13d03ee&amp;locale=en&amp;redirect_uri=https%253A%252F%252Fshopify.com%252Fauthentication%252F70137250065%252Foauth%252Fauthorize%253Fclient_id%253D827c14f2-a3fc-4942-b610-6dd0c13d03ee%2526locale%253Den%2526nonce%253Ded8495c4-dc36-4047-ba3a-e838508acd9e%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F70137250065%25252Faccount%25252Fcallback%25253Fsource%25253Dcore%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253D01JXZAFGP7MVFBRY97MWQ0Y1KM" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;Sign-In Instructions:<ol><li>Enter the email address associated with your previous orders.</li><li>You&apos;ll receive a one-time verification code via email or text message.&#xA0;Be sure to check your spam/junk folder if you don&#x2019;t see it right away.</li><li>Enter the verification code on the sign-in page to access your account.</li></ol>Navigating Your Account PageOnce signed in, you&#x2019;ll have access to several helpful areas from the account menu: Shop<ul><li>Takes you back to our main store so you can browse and shop our mission-driven products.</li></ul>Orders<ul><li>View your complete order history, including tracking info and status updates for current or past purchases.</li></ul>Membership Management &amp; Membership Portal (For VIP Members)<ul><li>If you&#x2019;re part of our Hero VIP Membership, these sections allow you to:<ul><li>Review membership details</li><li>Make changes to your VIP subscription</li><li style="font-style: italic;">Learn more about Hero VIP Membership management <a href="https://the-hero-company.gorgias.help/en-US/articles/hero-vip-club-257251" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;</li></ul></li></ul>User Menu (Top Right Corner - Person Icon)Clicking the person icon opens the user dropdown menu, which includes:<ul><li class="fr-removed-block-0">Profile&#xA0;&#x2013; Update your name or manage saved shipping addresses.<ul><li style="font-weight: bold;">&#x26A0;&#xA0;Please note:&#xA0;</li><li>Changes to your address details made here will not&#xA0;affect current orders. If you need to update the address for an order in progress, please contact us immediately.</li><li>Email addresses cannot be edited.</li><li>If you&#x2019;d like to merge two accounts, contact our Hero Support Team for help.</li></ul></li><li>Settings&#xA0;&#x2013; Includes the &#x201C;Log Out Everywhere&#x201D; option.<ul><li>Useful if you&#x2019;ve lost a device or have security concerns&#x2014;this ensures your account is logged out from all devices.</li></ul></li><li>Log Out&#xA0;&#x2013; Securely log out of your account from your current session.</li></ul> If you have any questions or need help managing your account, our customer service team is here for you! Just <a href="https://contact.gorgias.help/en-US/forms/c18x8cp9" target="_blank" rel="noopener noreferrer">reach out</a>, and we&#x2019;ll be happy to assist.

Account Management Guide

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The Hero Company

Account Management

About Us

How can I get a service dog?

Make a direct donation to The Hero Company

Our Cause

Placing an Order

Shopping Cart

Accepted Payment Types

Fulfillment & Shipping Policy

Cancellation Policy

Military & First Responder Appreciation Discount

I placed an order and didn't receive a confirmation/receipt. What do I do?

Do you ship to military addresses?

How to select PayPal at Checkout

My coupon code isn't working

Can I Change the Shipping Address on My Order?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Why was my credit card charged before my order shipped?

How do I apply promo/discount codes?

Where do I enter my coupon, gift card or store credit code?

Ordering & Delivery

Can I personalize or request a custom jewelry design from The Hero Company?

Jewelry cleaning and care instructions

Are your bracelets water proof / water resistant?

Where are your products made?

Wholesale

What is Magnetic Therapy?

Are Hero Company products for veterans only?

Checking Product Availability or Stock Status

General Product Questions

How to Choose the Right Size Bracelet

How to Wear and Adjust Your Paladin M109A7 Howitzer Bracelet

How to Wear and Adjust Your Body Armor Titanium Magnetic Bracelet

How to Wear and Adjust Your Iron Man Armor Bracelet

How to Wear and Adjust Your Sherman Tank Bracelet

How to Wear and Adjust Your 'For The Fallen' Arlington Bracelet

How to Wear and Adjust Your Abrams Thunderbolt Tank Magnetic Bracelet

How to Wear and Adjust Your Giant Slayer King of Kings Courage Bracelet

How to Wear and Adjust Your Lord's Prayer Bracelet

How to Wear and Adjust Your "These Colors Don't Run" Bracelet

How to Wear and Adjust Your Vitalis Copper Magnetic Bracelet

How to Wear and Adjust Your We The People Magnetic Bracelet

How to Wear and Adjust Your Never Surrender Patriot Bracelet

How to Wear and Adjust Your Power of the Lord’s Prayer Magnetic Copper Bracelet

How to Wear and Adjust Your Bowie Frontiersman Bracelet

How to Wear and Adjust Your Templar Cross Copper Bracelet

Metal Link Style

How to Wear and Adjust Your Carpe Diem Seize The Day Bracelet

How to Wear and Adjust Your Never Surrender 1776 Cuban Link Bracelet

How to Wear and Adjust Your Masters Of The Air - Wings Of Valor Bracelet

How to Wear and Adjust Your No Quarter – None Given, None Taken Bracelet

How to Wear Your Ronin Samurai Bracelet

How to Wear & Size Your Vindicta Vengeance Bracelet

How to Wear and Adjust Your Knights Templar Never Retreat Never Surrender Bracelet

How to Wear and Adjust Your Knight's Creed BELIEVE Credo Bracelet

How To Wear Your Black Mamba Bracelet

How To Wear Your Mamba Venom Ready To Strike Bracelet

How to Wear and Adjust Your In God We Trust Bracelet

How to Wear and Adjust Your Veni Vidi Vici Bracelet

How to Wear and Adjust Your Saint Michael Defend Us Bracelet

How to Wear and Adjust Your Overcome Evil Compass Bracelet

How to Wear and Adjust Your Guardian's Oath Cross Bracelet

How to Wear and Adjust Your PAX CROSS Bracelet

How to Wear and Adjust your Knights Templar Fidelis Bracelet

How to Wear and Adjust Your Saint Michael Protect Us Bracelet

How to Wear and Adjust Your Armor Of God Duel Chain Bracelet

Metal Chain Style

How to Wear and Adjust Your Viking Honor Bracelet

How to Wear and Adjust Your Valhalla Warrior Morse Code Bracelet

How to Wear and Adjust Your Don't Tread On Me Leather Bracelet

How to Wear and Adjust Your FIDES Cross Leather & Magnetic Hematite Titanium Bead Bracelet