Placing an OrderUpdated 5 days ago

Shopping Process

Getting started is simple:

1. Visit The Hero Company website and browse our store by navigating through collections, categories, or featured products.
2. Click on any product to view more details.
   • You’ll find important information in the product description, including sizing, materials, and features. 
   • Be sure to review the product photos for additional details, angles, and visual references.
3. Select any required options (such as size or color), then click Add to Cart.
4. When you're ready, click the cart icon (top right of the page) to review your items.

From the Cart page, click 🔒Checkout to begin the checkout process.

Checkout Process

Logged-In Customers

If you’re already signed in to your account:

• Your saved shipping and payment details will automatically populate at checkout.
• Simply review your information, select your shipping method, and click “Place Order” to complete your purchase.

Not Logged-In Customers

If you are not signed in, you’ll start by entering your email address:

• If your email is linked to an account:
  You’ll be prompted to sign in using Shopify’s secure login (a one-time code sent to your email).
• If your email is not linked to an account:
  You’ll continue as a guest and manually enter:
  • Shipping address
  • Contact details
  • (Optional) Phone number and text update preferences

Shipping

• Select your preferred shipping method:
  • Standard Shipping
  • Two-Day Shipping
  • Next-Day Shipping
    

Note: Expedited shipping options may not be available for all orders or locations.

Payment

• Enter your payment details.
• Confirm your billing address.
• Optional: Apply any discount code or store credit you have.
• Click “Pay Now” to complete your purchase.

After Checkout

• Your order details will appear on the order confirmation page immediately after purchase.
• You’ll also receive a confirmation email.

Tip: If you don’t see the email, please check your spam or junk folder.