Order processing times, delivery estimates by shipping method, carrier info, and holiday closures — everything you need to know about shipping your order.

At The Hero Company, we&#x2019;re honored to serve our customers with fast and reliable shipping while continuing our mission to support veterans through every purchase. Below, you&#x2019;ll find key details regarding our shipping policy, including how long it takes to process and ship your order, and what to expect for delivery times based on your chosen shipping method.<hr>&#x1F6E0;&#xFE0F; Order Processing / Fulfillment TimeOrder processing time refers to the time it takes for our team to prepare and ship your order after it has been placed. This timeframe does not include transit time once the package leaves our facility.Standard Shipping (Domestic) &amp; International Shipping:<ul><li>Most orders are processed within 3 business days (Monday - Friday), excluding holidays.</li></ul>Expedited Shipping (Domestic only):<ul><li>Orders placed before 12 PM PST (Monday - Friday): Ship the same day, excluding holidays.</li><li>Orders placed after 12 PM PST (Monday - Friday) or anytime on weekends: Ship the next business day (Monday through Friday, excluding holidays).</li></ul>Note: Some of our apparel items are printed on demand and production time (prior to shipping) is up to 5 business days M-F, excluding holidays. This detail will be confirmed on the product page for applicable products.<hr>&#x1F69A; Transit TimeTransit time refers to how long it takes for a shipped package to reach its destination after it has left our fulfillment center. This varies based on the shipping method selected at checkout and the delivery destination.Domestic Shipping Options:<ul><li>Standard Shipping:&#xA0;Delivery typically takes up to 10 business days (Monday through Friday, excluding holidays), depending on your shipping zone.<ul><li>For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico) or military addresses, delivery may take longer.</li></ul></li><li>Two Day Shipping:&#xA0;delivery within 2 business days (Monday through Friday, excluding holidays).</li><li>Next Day Shipping: delivery within 1 business day (Monday through Friday, excluding holidays).</li></ul>International Shipping Options:<ul><li id="isPasted">Economy International Shipping: Delivery typically takes up to 15 days.</li><li>Premium International Shipping:&#xA0;Delivery typically takes up to 6 days.</li></ul>&#x1F6A8; Note: Delivery delays can occasionally occur with any shipping method due to factors beyond our control, such as weather conditions, carrier delays, or customs clearance for international orders. We appreciate your patience and understanding should any unexpected delays arise.<hr>&#x1F4E6; Shipping CarriersWe work with multiple shipping carriers to get your order to you as efficiently as possible:<ul><li>Domestic orders: Amazon Shipping*, DHL, FedEx, UPS, or USPS</li><li>International orders: DHL, FedEx, or UPS</li></ul>*Please note: Amazon Shipping is a delivery service and is separate from Amazon.com. It is not connected to Amazon Prime or any benefits, discounts, or delivery guarantees associated with shopping on Amazon.com.At checkout, you select your shipping speed &#x2014; Standard Shipping, Two Day Shipping, or Next Day Shipping &#x2014; rather than a specific carrier. Because carrier selection depends on factors like destination, package size, and carrier availability at the time of fulfillment, our fulfillment team selects the carrier when preparing your shipment, and the specific carrier used for your order is not confirmed until your order has been fulfilled and is ready to ship.&#xA0;There are two exceptions where the carrier is known ahead of time:<ul><li>PO Box &amp; US military addresses: USPS will always complete final delivery, since other carriers are unable to deliver directly to these addresses. Note: In some cases, tracking may show FedEx or DHL handling the majority of transit before handing off to USPS for last-mile delivery &#x2014; this is expected and doesn&#x2019;t mean your package changed carriers unexpectedly.</li><li>Expedited shipping (Two Day or Next Day): If you plan to select Two Day or Next Day shipping, you must enter a physical delivery address. Do not use a PO Box address. FedEx handles delivery for both expedited shipping options and cannot deliver directly to a PO Box.</li></ul>For all other orders, you&#x2019;ll see your carrier listed in your shipping confirmation email once the order has shipped, and on our <a href="https://theherocompany.co/pages/tracking" target="_blank" rel="noopener noreferrer">Tracking Page</a>.<hr>&#x1F4C5; Holidays &amp; Observed ClosuresOur fulfillment team and shipping carriers are closed on U.S. federal holidays. These days are not counted as processing days or transit/delivery days for any shipping method. When a holiday falls on a weekend, the closure is observed on the nearest weekday &#x2014; the Friday before if it falls on a Saturday, or the Monday after if it falls on a Sunday. (For example, when July 4th falls on a Saturday, the holiday is observed on Friday, July 3rd.) We recommend allowing extra time when ordering around a holiday.<hr>&#x1F50D; Track Your Order You can check the status of your order anytime by visiting our <a href="https://theherocompany.co/pages/tracking" target="_blank" rel="noopener noreferrer" id="isPasted">Track Order</a> page.Also, once your order has shipped, you&#x2019;ll receive a confirmation email with a tracking number and a link to track your package.

Fulfillment & Shipping Policy

Order cancellations aren't guaranteed once placed, but we'll try to catch it before shipping. Here's how to request one, and what to do if it's too late.

We strive to process orders quickly to ensure timely delivery. As a result, we cannot guarantee that an order can be canceled once it has been placed. However, we will do our best to catch the order before it ships.Steps to Request an Order Cancellation<ol><li>Contact Customer Service Immediately:<ul><li>Contact us&#xA0;<a href="https://contact.gorgias.help/en-US/forms/c18x8cp9" rel="noopener noreferrer" target="_blank">here</a>. Include your order details and reason for cancellation.</li></ul></li><li>Await Confirmation:<ul><li>Our customer service team will attempt to catch your order before it ships.</li><li>You will receive an email confirmation regarding the status of your cancellation request.</li></ul></li></ol>Important Notes<ul><li>Timely Requests: The sooner you contact us, the higher the chance we can cancel your order before it ships.</li><li>Processing Time: If the order has already been processed for shipping, we won&apos;t be able to cancel it.</li><li>Alternative Options: If your order cannot be canceled, you may initiate a return. Please refer to our&#xA0;<a href="https://the-hero-company.gorgias.help/en-US/returns-and-exchanges-policy-1226714" rel="noopener noreferrer" target="_blank">Returns and Exchanges Policy</a> for more information.</li></ul>

Cancellation Policy

Verified military, veterans, spouses, dependents, and first responders get 15% off through our GovX ID partnership. Here's how to claim your code.

To thank our military and first responders for their service, we&apos;ve partnered with GovX to offer a 15% Military &amp; First Responder Appreciation Discount on our store. Excludes gift cards and donations.This offer is eligible for:<ul><li>Current &amp; former U.S. military</li><li>Military spouses &amp; dependents</li><li>First responders including law enforcement, fire, and EMS</li></ul>How it works:<ul><li>Click the button (on <a href="https://theherocompany.co/pages/military-first-responder-discount" rel="noopener noreferrer" target="_blank">this page</a>) to claim your discount and you&apos;ll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!</li><li>After you verify, you&apos;ll receive a single-use discount code to apply at checkout. Be sure to copy your code.</li><li>For future purchases, simply log in with your GovX ID to unlock a new discount code.</li><li>There is a limit of one discount code per day.</li><li>If you run into any issues verifying your ID or have questions about the verification process, <a href="https://support.govx.com/csp?id=sc_cat_item&amp;sys_id=7875a06e2fd13e1053e19c3fafa4e332&amp;sysparm_category=9aa10a2ac3112200b12d9f2974d3aefd" target="_blank" rel="noopener noreferrer">contact GovX ID directly</a> &#x2014; verification is handled entirely on their end, so they&apos;ll be able to help fastest.</li></ul>

Military & First Responder Appreciation Discount

We do ship to APO/FPO/DPO military addresses. This article includes properly formatted address examples and a link to USPS's military mail guide.

Absolutely! Orders placed on TheHeroCompany.co&#xA0;can&#xA0;be shipped to a military address.&#xA0;Each shipment to an APO/FPO/DPO needs the recipient&apos;s/service member&#x2019;s full name, unit, and the APO/FPO/DPO address with the ZIP+4&#xA0;or five-digit ZIP Code.Here are properly addressed shipment examples:<table border="1"><tbody><tr><td>Army/Air Post Office (APO)</td><td>Fleet Post Office (FPO)</td><td>Diplomatic Post Office (DPO)</td></tr><tr><td>PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021UNITED STATES (USA)</td><td>SEAMAN JOHN DOE UNIT 100100 BOX 4120 FPO AP 96691UNITED STATES (USA)</td><td>JOHN DOE UNIT 8400 BOX 0000 DPO AE 09498-0048UNITED STATES (USA)</td></tr></tbody></table>&#xA0;For information on how to properly format / address military mail, please visit USPS&apos; website&#xA0;<a href="https://faq.usps.com/s/article/How-Do-I-Address-Military-Mail" rel="noopener noreferrer" target="_blank">here</a>.

Do you ship to military addresses?

Didn't get an order confirmation? Start by checking your spam folder. If it's not there, check your statement for a "THEHEROCOMPANY.CO" charge. If you find one, contact us for help.

Here are a few tips for confirming your order / verifying your purchase:<ol><li>Check your spam or junk folder. Your confirmation email may have been filed there by mistake. If you find it, add us as a contact so you don&apos;t miss future order notifications.</li><li>Check your statement. If you still can&apos;t find it, review your card or bank statement for a charge from THEHEROCOMPANY.CO.</li><li>Contact us if you find a charge.&#xA0;<a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank" id="isPasted">Reach out here</a> with the full name, email, and shipping address used on the order, and we&apos;ll verify it and help with anything else you need.</li></ol>

I didn't receive my order confirmation. What do I do?

Two Day and Next Day Shipping are available for ready-to-ship items to the contiguous US. See cutoff times, delivery schedule, and exclusions like PO boxes and print-on-demand items.

Expedited Shipping (Two Day Shipping or Next Day Shipping) is available only for ready-to-ship items being delivered within the 48 contiguous United States.Please note that print-on-demand items require production time and are not eligible for expedited shipping. If your order contains a print-on-demand item, expedited shipping options will not be available at checkout.<hr><h2 id="processing-time-for-expedited-orders">Processing Time for Expedited Orders</h2><ul><li style="font-size: 16px;">Orders placed by 12:00 PM PST / 3:00 PM EST on Monday through Friday (excluding holidays): Ship the same day</li><li style="font-size: 16px;">Orders placed after 12:00 PM PST / 3:00 PM EST Monday through Friday (excluding holidays) or any time on Saturday / Sunday: Ship the following business day</li></ul>Important:&#xA0;Orders are not processed or shipped on weekends or observed holidays. Orders placed during these times will begin processing on the next business day.<hr><h2 id="estimated-delivery-schedule">Estimated Delivery Schedule</h2><table id="isPasted"><thead><tr><th scope="col" style="vertical-align: bottom; width: 36.0586%;">If Ordered On... By Cutoff</th><th scope="col" style="vertical-align: bottom; width: 30.1888%;"><div style="text-align: left;">Two Day Shipping&#xA0; Delivers On</div></th><th scope="col" style="vertical-align: bottom;"><div style="text-align: left;">Next Day Shipping&#xA0; Delivers On</div></th></tr></thead><tbody><tr><td style="width: 36.0586%;">Monday&#xA0; </td><td style="width: 30.1888%;">Wednesday</td><td>Tuesday</td></tr><tr><td style="width: 36.0586%;">Tuesday &#xA0; </td><td style="width: 30.1888%;">Thursday</td><td>Wednesday</td></tr><tr><td style="width: 36.0586%;">Wednesday </td><td style="width: 30.1888%;">Friday</td><td>Thursday</td></tr><tr><td style="width: 36.0586%;">Thursday </td><td style="width: 30.1888%;">Monday</td><td>Friday</td></tr><tr><td style="width: 36.0586%;">Friday </td><td style="width: 30.1888%;">Tuesday</td><td>Monday</td></tr><tr><td style="width: 36.0586%;">Weekend (Sat / Sun) </td><td style="width: 30.1888%;">Wednesday</td><td>Tuesday</td></tr></tbody></table>Note: The above assumes orders are placed by&#xA0;the 12:00 PM PST / 3:00 PM EST cutoff mentioned above the table. Orders placed after this cutoff on any given day will ship the following business day.<h3 id="isPasted">Things to Keep in Mind</h3><ul><li>No Weekend Delivery: Transit times are based strictly on business days. Weekends are not included unless otherwise specified by the carrier.</li><li>Holidays:&#xA0;If a holiday falls within your shipping window, your estimated delivery date will be adjusted accordingly. These extensions are expected and are reflected in our estimated shipping timelines. We encourage customers to allow additional transit time when placing orders around major holidays.</li><li>Shipping Address Accuracy: Please double-check your shipping details at checkout. Incomplete or incorrect addresses may cause shipping delays or delivery issues.&#xA0;</li><li>PO Boxes:&#xA0;If you select Two Day or Next Day Shipping and enter a PO Box as your shipping address, your order will not be eligible for expedited delivery as selected, and fulfillment may be delayed.</li><li id="isPasted">Unexpected Carrier Delays: While we work hard to ensure your order ships on time, carrier delivery dates are estimates and are not strictly guaranteed against severe weather, transportation disruptions, high shipping volumes, operational issues, or other circumstances outside of The Hero Company&apos;s control.&#xA0;</li></ul>If you have any concerns regarding shipping and delivery, please contact our Support Team. We&apos;ll be happy to assist however we can.

If I choose expedited shipping, when will my order arrive?

Why your coupon code may not be working, and what to do about it.

When you try to apply a code, our system will show you the specific reason it didn&apos;t work &#x2014; so you shouldn&apos;t have to guess. Here&apos;s what each message means and what you can do about it.<h3 id="invalid-code-or-similar">&quot;Invalid code&quot; or similar</h3>This is usually the most confusing message, since it can mean the code simply wasn&apos;t entered correctly &#x2014; even if you&apos;re confident it&apos;s right. Double-check for typos or extra spaces, and try copying and pasting the code directly rather than typing it out, which is the best way to avoid entry errors.<h3 id="expired-already-used-or-similar">&quot;Expired,&quot; &quot;already used,&quot; or similar</h3>These messages mean exactly what they say &#x2014; the code has passed its expiration date, or it&apos;s a one-time-use code that&apos;s already been redeemed. In this case, keep an eye out for future promotions instead.<h3 id="minimum-order-value-or-product-restrictions">Minimum order value or product restrictions</h3>Some codes only apply once your order reaches a certain amount, or only to specific products. If the system flags this, check that your order meets the code&apos;s requirements.<h3 id="trying-to-combine-codes">Trying to combine codes</h3>Only one coupon or store credit code can be applied per order &#x2014; codes cannot be stacked.

My coupon code isn't working

We understand that mistakes happen! If you need to update the shipping address on your order, please contact us as soon as possible after placing your order. There is a limited window of time before the order ships when we may still be able to assist

We understand that mistakes happen! If you need to update the shipping address on your order, please contact us as soon as possible&#xA0;after placing your order. There is a limited window of time before the order ships when we may still be able to assist with changes.Once your order has shipped, we&apos;re no longer&#xA0;able to modify the shipping address. However, you may be able to request a change directly through the shipping carrier.Here&#x2019;s what you can do depending on your shipping carrier:<ul><li style="font-size: 16px;">DHL:&#xA0;Unfortunately, DHL does not allow address changes once a shipment is in transit.</li><li style="font-size: 16px;">USPS:&#xA0;You can explore options through their<a href="https://faq.usps.com/s/article/USPS-Package-Intercept-The-Basics" target="_blank" rel="noopener noreferrer">&#xA0;USPS Package Intercept</a> service.</li><li style="font-size: 16px;">FedEx:&#xA0;You may be able to request a delivery address change through <a href="https://www.fedex.com/en-us/delivery-manager.html" target="_blank" rel="noopener noreferrer">FedEx Delivery Manager</a>.</li><li style="font-size: 16px;" id="isPasted">UPS:&#xA0;You may be able to request an address change through their <a href="https://www.ups.com/us/en/track/ups-my-choice" target="_blank" rel="noopener noreferrer">UPS My Choice</a> program.</li></ul>

Can I Change the Shipping Address on My Order?

Marked as delivered but missing? A 5-step checklist to try, plus when to contact us if it still hasn't shown up.

We understand how frustrating it can be when your tracking information shows that your package was delivered, but you can&#x2019;t find it. Most packages arrive as expected when the tracking indicates delivery, but occasionally, packages can be mistakenly marked as delivered or experience other hiccups with the carrier. Don&apos;t worry&#x2014;packages almost always show up shortly after.If your tracking information says your package was delivered but you haven&apos;t received it, please follow these steps:1. Verify Your Shipping AddressCheck the shipping address on your delivery confirmation email, or on our <a href="https://theherocompany.co/pages/tracking" target="_blank" rel="noopener noreferrer">Track Order page</a>, to ensure it&apos;s correct.2. Check for a Delivery Notice or Look Around the Delivery AreaCarriers sometimes leave a notice of attempted delivery if no one was available to receive the package &#x2014; check near your door or mailbox. Also look around the delivery area, since packages are sometimes placed in unexpected spots for security or convenience.3. Check with Others Who May Have Received ItSee if someone else in your household, a neighbor, or an apartment/building manager accepted the package on your behalf. If you receive mail in a cluster box, building mailroom, or other centralized location, check those areas as well.4. Check with the CarrierMany carriers provide proof-of-delivery details (like a GPS location or photo) on their tracking site, which can help confirm exactly where the package was left. You can also contact the carrier directly to check on the delivery or file a claim.5. Allow More Time For The Package To Show UpIn some cases, the package might still be on its way or delayed. Please allow 3 additional business days (Monday through Friday, excluding holidays) from the delivery date shown on the tracking.Still Can&#x2019;t Find Your Package?If your package hasn&apos;t shown up within 3 additional business days from the delivery date listed on the tracking information, please <a href="https://contact.gorgias.help/en-US/forms/c18x8cp9" rel="noopener noreferrer" target="_blank">reach out to us</a>. We&apos;ll investigate the issue and ensure that you receive your order.

My tracking information says my order was delivered, but I didn't receive it. What do I do?

How to apply a coupon or promo code at checkout, and what to do if it doesn't work.

Have a coupon or promo code to use on your order? Here&apos;s how to apply it at checkout:<ol><li>Add your items to your cart and proceed to Checkout.</li><li>Locate the Discount field on the Checkout page.</li><li>Enter your code exactly as provided and select Apply.</li><li>Your discount will be reflected in your order total before you complete your purchase.</li></ol>If your code isn&apos;t working, check out <a href="https://the-hero-company.gorgias.help/en-US/my-coupon-code-isnt-working-1240118">why coupon codes sometimes don&apos;t apply</a> &#x2014; or contact us and we&apos;ll be happy to help.<img src="https://attachments.gorgias.help/GyBLV6k1jDj7NbQk/hc/ldzOw7JlVo6oL59m/2025032513-43778476-e7d7-42d8-80c5-fb0ec91fd321-where%20do%20i%20enter%20my%20coupon,%20gift%20card%20or%20store%20credit%20code_%20()_22737513580695.png" class="fr-fic fr-dii">

Where Do I Enter My Coupon or Promo Code?

At The Hero Company, we know many of our customers shop with loved ones, veterans, and service members in mind. While we don’t currently offer gifting services such as gift messages, gift wrapping, or special packing options, this is something we may

At The Hero Company, we know many of our customers shop with loved ones, veterans, and service members in mind. While we don&#x2019;t currently offer gifting services such as gift messages, gift wrapping, or special packing options, this is something we may add in the future.<hr><h2 id="frequently-asked-questions">Frequently Asked Questions</h2>Will pricing information be included in my shipment? No. Our packing slips do not&#xA0;include any pricing details. This means you can send a package directly to a family member or friend without worrying about cost information being visible.How will the recipient know who it&#x2019;s from? Right now, the recipient won&#x2019;t receive a direct notice from us with your name on it. You can always give them a heads-up that a package is on the way&#x2014;or keep it under wraps and let the delivery be a surprise. Sometimes, those unexpected moments make the biggest impact.

Gifting Options

Store credit can come as a redeemable code or as a balance on your account — here's how to redeem each, and how to tell which one you have.

Store credit can be issued in one of two ways &#x2014; as a store credit code or as a store credit balance applied directly to your account. How you redeem it depends on which type you received.Not sure which one you have? Check any previous communication from our support team, or contact us and we can look it up for you.<hr>If you received a store credit code:A store credit code works like a gift card and is entered manually at checkout.<ol><li>Add your items to your cart and proceed to Checkout.</li><li>Locate the Discount field on the Checkout page.</li><li>Enter your store credit code exactly as provided and select Apply. Your credit will be deducted from your order total.</li><li>Complete your purchase as normal.</li></ol><img src="https://attachments.gorgias.help/GyBLV6k1jDj7NbQk/hc/ldzOw7JlVo6oL59m/2026081223-3660bf04-670b-47df-871f-4aab454dd396-cc518fab-e80a-42c4-9010-8452c741b732.png" style="width: 300px;" class="fr-fic fr-dib"><hr>If you received a store credit balance:A store credit balance is linked directly to your account and does not require a code &#x2014; it will appear automatically at checkout when you&apos;re logged in.<ol><li>Log in to your account before or during checkout.</li><li>Add your items to your cart and proceed to Checkout.</li><li>In the Payment section, your available store credit balance will be displayed.</li><li>Under Payment, select Apply store credit to apply it toward your order total.</li><li>Complete your purchase as normal.</li></ol>&#x26A0;&#xFE0F; Don&apos;t see your balance under the Payment section? Make sure you&apos;re logged into the account associated with your store credit. To switch accounts while in Checkout, use the options menu next to your email address.<img src="https://attachments.gorgias.help/GyBLV6k1jDj7NbQk/hc/ldzOw7JlVo6oL59m/2026081223-efce486a-2a82-4d64-90ae-40193a800b97-0b1a028c-40d8-4723-b968-ddd43733b48e.png" style="width: 300px;" class="fr-fic fr-dib">

How Do I Redeem My Store Credit?

Address changes, item swaps, cancellations, and more — here's what's possible (and what isn't) once your order is placed.

We totally get it &#x2014; sometimes you need to tweak an order after you&apos;ve hit &quot;place order.&quot; Here&apos;s what we can (and can&apos;t) do once your order is in.Change shipping address:&#xA0;Reach out right away and we&apos;ll do our best to get it updated before your order ships. We can&apos;t guarantee it once things are already processing, but we&apos;ll always try.Add an item to an order:&#xA0;Once your order&apos;s placed, we&apos;re not able to add more items to it. You can place a separate order for the additional item(s), or ask us to cancel your current order so you can place one new order with everything included.Remove an item from an order:&#xA0;We&apos;ll do what we can! Contact us as soon as possible and we&apos;ll try to remove the item before your order ships &#x2014; it&apos;s not guaranteed, so quick action helps.Change the size, color, or swap an item:&#xA0;We&apos;re unable to modify or swap an item once your order is placed. You can leave the order as-is, or request a cancellation to reorder with the changes you&apos;d like.Cancel an order:&#xA0;Cancellations can be requested but, like the above, can&apos;t be guaranteed &#x2014; it depends on where your order is in the process. Reach out quickly and we&apos;ll do everything we can on our end.Need help? <a href="https://contact.gorgias.help/en-US/forms/c18x8cp9">Contact our support team</a> with your order number and the change you are requesting and we&apos;ll take it from there.

Can I make changes to my order once placed?

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The Hero Company

Ordering & Delivery

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