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The Hero Company

Processing time (prior to shipping) can vary depending on the item and shipping method selected:

Jewelry, Accessories, Coffee:
 • Standard Shipping: Up to 3 business days M-F
 • Expedited Shipping: Up to 1 business day M-F

Apparel:
 These items are printed on demand and can take up to 5 business days M-F to process.

As soon as your order ships, you’ll receive a confirmation email with tracking information. Be sure to check you spam/junk folder if you do not receive notice to your regular inbox within the applicable time frame. 

Our jewelry can handle light, everyday moisture but isn't waterproof. Here's how to care for it and what our 90-day replacement guarantee covers.

Our jewelry is designed to handle light, everyday exposure to water or moisture, but it is not waterproof.Some items may tolerate occasional contact with water &#x2014; like hand washing or brief exposure &#x2014; but we recommend limiting exposure whenever possible to help preserve the finish and extend the life of your jewelry.Best PracticesTo keep your jewelry looking its best:<ul><li>Limit wear while showering, swimming, or exercising</li><li>If your jewelry does get wet, dry it thoroughly as soon as possible</li><li>Store in a dry place when not in use</li></ul>Water tolerance can vary depending on the material, your skin chemistry, and environmental factors. <hr>Our Guarantee We stand behind the quality of our products. If you experience a manufacturing defect, we offer a 90-day replacement policy.

Is Hero Co jewelry waterproof?

We don't offer custom orders or personalization on any Hero Co products, including sizing, engravings, or design changes. All items are pre-designed for consistent quality.

<div data-block="true" data-editor="m2kt" data-offset-key="ehk9-0-0" id="isPasted">At this time, we don&apos;t offer personalization or custom orders on any of our products &#x2014; this includes custom sizing, engravings, or design changes. All of our items are pre-designed and produced as-is to ensure consistent quality and availability.That said, we always value customer feedback and take it into consideration when planning future offerings. If you have ideas or requests you&apos;d like to share, feel free to reach out &#x2014; we&apos;d love to hear from you!</div>

Do you offer custom or personalized jewelry?

How to clean and care for your Hero Co jewelry, including step-by-step instructions and tips to help it last.

Follow these steps to keep your jewelry looking its best:<ol><li id="isPasted">Dampen a soft cloth with water and a drop of mild, moisturizer-free hand soap.</li><li>Gently wipe the piece using small circles or a light tapping motion &#x2014; never scrub or wipe aggressively.</li><li>Wipe again with a clean, damp cloth to remove any soap residue.</li><li>Air-dry fully before wearing.</li></ol>For leather bracelets, you can apply a leather conditioner for extra protection.Avoid:<ul><li>Harsh chemicals, alcohol-based cleaners, or ultrasonic cleaners</li><li>Submerging jewelry in water or wearing it while swimming, showering, or exercising</li></ul>

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Hero Company Bracelets

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Is Hero Co jewelry waterproof?

Do you offer custom or personalized jewelry?

Jewelry cleaning and care instructions

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