How to join the Hero VIP Club, plus a quick look at member perks like free products and monthly store credit.

Joining the Hero VIP Club is easy &#x2014; just <a href="https://theherocompany.co/pages/hero-company-vip" id="isPasted" rel="noopener noreferrer" target="_blank">sign-up here</a>.As a member, you&apos;ll get a free product with today&apos;s order, monthly store credit, early access to new releases, and more. See the full list of <a href="https://the-hero-company.gorgias.help/en-US/hero-vip-membership-perks-1239985">Hero VIP membership perks</a>.

How to join the Hero VIP Club

Hero VIP Club perks: a free product with your order, monthly store credit, early access to releases, and more.

When you join our <a href="https://theherocompany.co/pages/hero-company-vip" target="_blank" rel="noopener noreferrer">Hero VIP Club</a>, you gain access to the following perks:<ol><li>One FREE product in today&apos;s order!</li><li>Exclusive access to our <a href="https://www.facebook.com/share/g/1Jc7JVsgva/" target="_blank" rel="noopener noreferrer">Hero Co VIP Club Private Facebook Group</a></li><li>$10 Hero Company Store Credit PER MONTH (sent via email)</li><li>Monthly VIP Newsletter detailing the impact of your donations / purchases.</li><li>Early access to exciting new releases.</li></ol>

Hero VIP Membership Perks

How to pause or cancel your Hero VIP membership, plus alternatives like adjusting your renewal date before you cancel.

We get it &#x2014; life happens, and sometimes you need to make a change. Whether you&#x2019;re looking to take a short break or need to cancel, we&#x2019;ve got options that make it easy to manage your Hero VIP Membership your way.<hr>Before You CancelIf you&#x2019;re thinking about ending your membership, consider a few flexible alternatives that might better fit your situation.&#x1F504;&#xA0;Change your Next Occurrence DateNeed to adjust when your next payment goes through? No problem. Reach out to our Support Team, and we&#x2019;ll help you move your next renewal date to something that works better for you.&#x23F8;&#xFE0F; Pause Your MembershipIf you just need a break, you can pause your Hero VIP Membership instead of canceling. While paused, your membership stays active in our system &#x2014; you won&#x2019;t be charged until you decide to reactivate. It&#x2019;s the perfect option if you&#x2019;re planning to come back soon. Note: The membership will expire if it remains paused beyond the next renewal date.<hr>How to Pause or Cancel Your Hero VIP Membership<ol><li data-start="1178" data-end="1220" id="isPasted">Log in to your account <a href="https://theherocompany.co/account" target="_blank" rel="noopener noreferrer">here</a>.</li><li data-start="1221" data-end="1299">From your Account Page, select Membership Management in the menu.</li><li data-start="1300" data-end="1352">On your membership, click See More Details.</li><li data-start="1353" data-end="1535">Choose what you&#x2019;d like to do:<ul data-start="1391" data-end="1535"><li data-start="1391" data-end="1447">To Pause: Click the Pause Membership button.</li><li data-start="1451" data-end="1535">To Cancel: Scroll to the Cancel Membership section and click Cancel Membership.</li></ul></li><li data-start="1536" data-end="1608">In the confirmation pop-up, select Yes to finalize your choice.</li></ol><hr>We&#x2019;re grateful for your support &#x2014; every Hero VIP Member helps fund service dog placements for veterans in need. Whether you&#x2019;re staying, pausing, or stepping away, you&#x2019;re part of something that makes a real difference.

How to Cancel or Pause your Hero VIP Club Membership

How to update your Hero VIP Club payment method — you'll get an emailed link to access the payment form.

Hero VIP Club members can update their payment method at any time during an active paid membership. Follow the steps below to get started.To update payment method for your paid membership:<ol><li>Login to your account <a href="https://theherocompany.co/account" rel="noopener noreferrer" target="_blank">here</a>.</li><li>From your Account page, select&#xA0;Membership management&#xA0;on the menu.</li><li>On your Membership, select &apos;See more details&apos;.</li><li>Under the Payment Details section, click the Update Payment button. You will receive an email and will be able to update payment from the included link.&#xA0;</li><li>Open the email regarding your request to update payment - click the Confirm payment information button. You will then be taken to a payment form page.</li><li>On the payment form page, you&apos;ll see the payment information that is currently linked to your membership/subscription. Available payment options include:<ol><li>Major credit/debit cards&#xA0;</li><li>Google Pay</li></ol></li><li>Enter your desired payment information (review to ensure accuracy).&#xA0;</li><li>Next, review the Billing Address details (be sure that it matches the payment information you intend to use)</li><li>Finally, select Update Card.</li></ol>Once you have completed the update for your payment method, future renewals will be processed using this payment method.

How to update payment for your Hero VIP Club Membership

Learn how to switch between Hero VIP Club tiers — Bronze, Silver, or Gold — and choose monthly or annual billing, right from your account.

Whether you&apos;re ready to commit to a full year or looking for a more flexible option, changing your Hero VIP Club membership tier is quick and easy &#x2014; no need to cancel and re-sign up.<hr>Available Membership PlansThe Hero VIP Club offers three membership tiers, each available with monthly or annual billing:<ul><li>Bronze &#x2014; $4.99/month or $59.88/year</li><li>Silver &#x2014; $9.99/month or $119.88/year</li><li>Gold &#x2014; $24.99/month or $299.88/year</li></ul>&#x1F4A1; Note: Upgrading your membership may result in an immediate charge for the difference. Downgrading may result in a prorated refund applied to your account.<hr>How to Upgrade or Downgrade Your Hero VIP Membership<ol><li>Log in to your account <a href="https://theherocompany.co/account" target="_blank">here</a>.</li><li>From your Account Page, select Membership Management in the menu.</li><li>On your membership, click See More Details.</li><li>Scroll to the Membership Details section and click Upgrade/Downgrade Membership.</li><li>Select either Upgrade Membership or Downgrade Membership, then click Next.</li><li>Browse the available membership plans and select the one you&apos;d like to switch to.</li><li>Click Add Product to confirm and save your new plan.</li></ol><hr>Your updated membership will take effect immediately. If you have any trouble during the process, our Support Team is happy to help &#x2014; just <a href="https://the-hero-company.gorgias.help/en-US/contact" target="_blank">reach out to us</a> and we&apos;ll get you sorted.<hr>We&apos;re grateful for your continued support. Every Hero VIP Member helps fund service dog placements for veterans in need &#x2014; no matter which plan you&apos;re on, you&apos;re making a real difference.&#xA0;&#x1F1FA;&#x200D;&#x1F1F8;

How to Upgrade or Downgrade Your Hero VIP Club Membership

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