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General Product Questions
Can I personalize or request a custom jewelry design from The Hero Company?
At this time, we do not offer personalization options for items in our product line, and we’re unable to accommodate custom orders—including custom sizing, engravings, or designs. All of our products are pre-designed and produced to ensure consistent
Jewelry cleaning and care instructions
For our jewelry items, the cleaning and care instructions are below.
Is your jewelry water proof / water resistant?
Our jewelry is designed to handle light, everyday exposure to water/moisture, but it is not waterproof. While some items may tolerate occasional contact with water (such as hand washing or brief exposure), we recommend limiting exposure to water and
Where are your products made?
Our products are thoughtfully designed and sourced to balance quality, affordability, and impact. Since launching The Hero Company, we’ve used every purchase as a way to give back—helping fund service dogs for veterans in need at zero out-of-pocket c
Wholesale
Thank you for your interest in our products! To learn more about our wholesale offerings, visit the link here.
What is Magnetic Therapy?
What is Magnetic Therapy?. Magnetic therapy is an alternative medical practice that uses static (i.e. unmoving) magnets to alleviate pain and other health concerns. Benefits of Magnetic Therapy. Magnetic therapy is believed to:. Safety Information. A
Are Hero Company Products for Veterans Only?
No—our products are for everyone. Whether you’re a veteran, active-duty service member, first responder, or simply someone who supports those who serve, you’re part of our community. Every purchase helps fund service dogs for veterans in need, so any
Checking Product Availability or Stock Status
To verify a product's availability, check the product page and you will see one of the following indicators:
Why Is My Jewelry Causing Skin Discoloration?
In some cases, certain types of jewelry can cause a slight discoloration on the skin, often appearing as a green or dark tint. This is a common and harmless reaction. This typically happens when metals (such as copper or metal alloys) react with:. Fo